1Y Premium Care with Onsite upgrade from 1Y Courier/Carry-in

Trust Lenovo to cover the full lifecycle of your IT assets and free your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

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1 Year Lenovo Premium Care with Onsite

Advanced Support from Real People. Real Fast.

We get it. New computers are exciting. From the moment you unbox your new Lenovo device, you want to get the most out of it. Yet even the most technical among us struggle with setup and support.

Lenovo Premium Care is the hassle-free solution for all your technical support needs.

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Introducing Lenovo Premium Care

Premium Care is the new standard for advanced technical support. Our helpful technicians are ready to help you with any issues with your

Lenovo device, peripherals, and even software .

With this front-of-the-queue and straight-to-the-experts customer support service, Lenovo provides you

peace of mind and

faster solutions , allowing you to get the best from your new device.

Premium Concept Taken To The Next Level

Real Person

Choose how you want to reach us - through the

phone, chat or email - our expert technicians will take care of you.

Real person support for your PC issues .

Real Fast

Highly trained technicians will provide you

real-time solutions , whatever the issue,

on your first contact . If needed, our team will schedule an

onsite visit for the next business day .

Hassle-Free

‘Getting started’ and ‘how-to’ assistance for hardware and software.

Easy solutions that are

simple to reach - that’s how Premium Care delivers you the ideal support experience.

PC Health Check

Free annual

PC Health Check that allows our experts to spot issues before you do so they can resolve them quickly and help you

avoid PC problems .

Hassle-Free Support Experience

‘How-To’ Assistance For Hardware And Software

Whether you need setup advice or help adding a printer, Lenovo Premium Care has got your back. Now, you will have a go-to place to keep you connected and able to use your device to do the

things you love .

Besides offering the highest level of hardware support and making sure you have ‘how-to’ assistance anytime you need, our team is always ready to answer questions about the

software applications you use every day .

That’s Premium Care - designed to delight and

make your life easier .

Supported Software

List of supported software

Windows® OS, Lenovo™ SHAREit, Lenovo OneKey™ Recovery, Lenovo REACHit, Lenovo Photo Master, McAfee® LiveSafe™ (30-day trial), Adobe® Photoshop® software, Adobe Acrobat® software, Cyberlink Power DVD, Chrome OS, Dropbox, Intuit Quickbooks, McAfee, MS Office, Windows, MS Works, MS Works Plus 2008, Norton AnitVirus, Norton Internet Security, Roxio Creator, Skype.

Documents

Note: Not available in all countries. Hours may vary slightly around the world. For example,

United Kingdom: Monday to Friday, from 09:00 to 18:00 (GMT)

Trademarks : Lenovo and the Lenovo logo are trademarks of Lenovo. Microsoft, Windows, and the Windows logo are trademarks of Microsoft Corporation. Other company, product or service names may be trademarks or service marks of others.