Legal
Return & RMA Policy
Effective July 5, 2026
Legal
Return & RMA Policy
This page is provided for general information and reflects standard US IT-reseller practice. It is not legal advice. Uniqcli recommends its own counsel review these terms before any binding order.
1. Scope
This policy covers physical products sold by Uniqcli LLC and shipped from US distribution. Because Uniqcli orders are quote-first and confirmed by a sales representative, the fastest path on any return is usually the rep who handled the order — this page describes the process that rep will follow.
Manufacturer restrictions apply to every return. Where a manufacturer imposes a shorter window, its own return program, or a mandatory fee, those terms flow through to the buyer and Uniqcli identifies them at quote time whenever practical.
2. Standard return window
Most physical products may be returned within 30 calendar days of the invoice date. Every return requires a Return Merchandise Authorization (RMA) number issued by Uniqcli before anything ships back — packages arriving without a valid RMA on the label may be refused with no credit issued.
Once an RMA is issued it remains open for 15 calendar days; product must reach the return address within that period or the RMA lapses.
3. How to request an RMA
Email return@getuniqcli.com with your order or invoice number, the SKU(s), quantity, serial numbers where applicable, the reason for return, and the package condition (factory sealed, opened, defective). Your rep or the returns desk replies with the RMA number, the return address, and any manufacturer-specific instructions. Write the RMA number clearly on the shipping label — not on the manufacturer's box.
4. Condition requirements
Returned products must be in resalable condition: unopened where required, in the original manufacturer packaging, complete with all components, cables, accessories, manuals and blank warranty cards, and free of writing, stickers or markings on the manufacturer's box.
Items that arrive incomplete or not in the stated condition may be credited at a reduced value or returned to the buyer at the buyer's expense.
5. DOA and defective products
Report a product that is dead on arrival or fails out of the box within 15 calendar days of receipt. Keep all original packaging. Uniqcli routes the unit through the manufacturer's DOA program — advance replacement, repair, or credit, per that program's terms — and covers replacement shipping.
Incompatibility is not a defect. Units that test as no-fault-found may be returned to the buyer or credited subject to a restocking fee.
6. Restocking fees
No restocking fee applies when the return results from a Uniqcli error or a verified DOA/defect. Opened, non-defective product returned within the window may carry a restocking fee of up to 15% of the amount billed. Opened hardware sold with embedded software, licensing or subscription components — where the manufacturer reduces the credit it grants Uniqcli — may carry a fee of up to 25%. Any fee is stated when the RMA is issued and deducted from the credit.
7. Non-returnable items
The following are not returnable: opened software, licenses, subscriptions, and activated services or warranties; special-order and custom-configured products identified as such at quote time; consumables such as toner, batteries and media; downloadable or electronically delivered content; and any item outside the return window, unless the manufacturer authorizes an exception in writing.
8. Freight damage and shortages
Inspect every delivery on receipt. Note visible damage, shortage or overage on the carrier's delivery receipt before signing, keep the product and all packaging as delivered, photograph the damage, and report it to Uniqcli within 5 business days of delivery so a carrier claim can be filed. If an expected shipment does not arrive, notify Uniqcli promptly so a trace or loss claim can be opened.
9. Refunds and credits
Approved refunds are issued to the original payment method — including credit back to a Government Purchase Card where one was used — or as account credit, at the buyer's election where both are available. Credits are processed within 30 days of the returned product being received and inspected. Outbound freight is non-refundable and return freight is the buyer's responsibility, except where the return results from a Uniqcli error or a verified DOA/defect.
10. Manufacturer warranty after the window
Outside the return window, products are supported under the applicable manufacturer's warranty. Uniqcli will help route the claim — confirming entitlement, opening the manufacturer case, and providing proof of purchase — but repair, replacement and turnaround are governed by the manufacturer's warranty terms.
11. Government and contract orders
For orders placed under a government contract or purchase order (including GSA, SEWP and cooperative vehicles), the contract's terms and applicable FAR clauses control where they conflict with this policy. GPC transactions are handled in accordance with Government Purchase Card rules, including credit back to the card.
12. Changes to this policy
Uniqcli may update this policy from time to time; the version in effect on the invoice date governs that order.
Need to start a return?
Talk to a Uniqcli engineer, or send a bill of materials for a TAA-verified quote — no payment up front.