Return, Refund, and RMA Policy
Effective July 18, 2026
Legal
Return, Refund, and RMA Policy
This policy is effective July 18, 2026 and applies to eligible products sold by the Uniqcli entity identified as Seller on your order confirmation or invoice. Product-page terms, quote terms, manufacturer restrictions, a signed contract, or non-waivable law may differ where disclosed before purchase or stated in the accepted order.
At a glance
- Return request window: most eligible physical products within 30 calendar days after delivery.
- An RMA is required before you ship anything back — request it from [email protected].
- An approved return must be received within 15 calendar days after the RMA is issued.
- Ship to the RMA return address as an insured shipment; no walk-ins.
- Factory-sealed, change-of-mind returns: no restocking fee, unless a product-specific manufacturer fee was disclosed before purchase.
- Opened, non-defective, change-of-mind returns: 15% of the product price if approved.
- Wrong item or verified defect: no fee, and Seller provides or reimburses reasonable return shipping.
- Refunds are issued within 10 business days after the return is received, inspected, and approved.
- Original shipping is non-refundable for change-of-mind returns and refunded where required for a Seller error.
1. Eligibility and window
Most eligible physical products may be returned within 30 calendar days after carrier-confirmed delivery. For split shipments, the window is measured per item from that item's delivery. Where a longer, non-waivable return right applies by law, that longer period controls.
2. Requesting an RMA
Every return requires a Return Merchandise Authorization (RMA) before anything ships back. Email [email protected] — or open a support ticket in your portal account — with your customer or organization name, the order and invoice number, the manufacturer part number or SKU, quantity and serial or service tag, the reason for return, the delivery date, the package condition, photos for damage, wrong-item, or visible-defect claims, and the manufacturer case number if one is requested.
On approval, Seller replies with the RMA number, the return address, handling instructions, and any fee disclosure. The return must be received within 15 calendar days after the RMA is issued; an expired RMA can be reauthorized. Returns sent without an RMA, to the wrong address, shipped COD, or arriving after the window may be refused. Write the RMA number on the outer shipping label — not on the manufacturer's carton.
3. Product condition
Returned products must be in resalable condition: in the original packaging, complete with all components, accessories, cables, power supplies, manuals, media, and blank warranty cards, with intact serial, UPC, license, and authenticity labels, and free of writing, tape, labels, damage, alteration, missing parts, passwords, account locks, activation locks, or customer data. You are responsible for removing accounts and data before returning a unit; Seller is not responsible for data left on returned equipment. Incomplete, damaged, or locked returns may be rejected, returned at your expense, or credited at a reduced amount by agreement.
4. Return shipping and risk
For change-of-mind returns, you pay return shipping and bear the risk of loss in transit; use a trackable, insured method. For a Seller error, a wrong item, or a dead-on-arrival product, Seller provides a return label or reimburses reasonable return shipping per its instructions. Do not use unauthorized premium freight.
5. Restocking fees
No restocking fee applies to a factory-sealed return, a verified defect, or a Seller error, unless a product-specific manufacturer fee was disclosed before purchase. A restocking fee of 15% of the product price, calculated before tax and shipping, applies to an opened, non-defective, change-of-mind return that is approved. A restocking fee does not convert a non-returnable product into a returnable one.
6. Non-returnable products
The following are generally not returnable:
- Downloaded or activated software and license keys.
- Subscriptions, cloud services, support, warranties, and service contracts.
- Custom, build-to-order, configure-to-order, imaged, kitted, integrated, or specially sourced products.
- Non-cancelable, non-returnable, or special-order items.
- Opened consumables — toner, ink, media, batteries — and sanitation-sensitive or limited-shelf-life items.
- Products with missing serial numbers.
- Clearance, used, refurbished, or open-box items sold as-is and final sale.
- Items restricted by export, hazmat, data-security, or hygiene rules.
- Labor, installation, configuration, expedited, or completed services.
For a defect in a non-returnable product, the applicable manufacturer warranty remains available.
7. Defective on arrival (DOA)
Report a dead-on-arrival or out-of-the-box failure as soon as possible and within 15 calendar days after delivery, and keep all packaging. Troubleshooting and a manufacturer case number may be required. The remedy is an advance or standard replacement, repair, warranty service, or refund. If no defect is found, the unit may be returned at your expense or subject to the 15% opened-product fee. Incompatibility or misuse is not a defect.
8. Shipping damage, shortage, wrong item, or non-delivery
Inspect every delivery before accepting it. Note visible damage, shortage, or overage on the carrier's record before signing, preserve the product and all packaging as delivered, take photos, and report the issue to [email protected] within 5 business days of delivery so a claim can be filed. If a shipment shows as delivered but was not received, or does not arrive, report it within 10 days after the expected delivery date so a trace can be opened. Preserving the evidence affects carrier recovery.
9. Refunds, exchanges, and credits
After the return is received and inspected, Seller confirms approval and any fee. Approved refunds are issued to the original payment method within 10 business days; your bank's posting time is additional. A Government Purchase Card or P-Card payment is credited back to that card per card rules; account customers may receive an invoice credit. Refunds for change-of-mind returns exclude original shipping, expedited shipping, installation, and completed services. Tax is corrected as required, and replacements are provided subject to availability.
10. Manufacturer warranty after the return window
Outside the return window, the applicable manufacturer warranty is the primary remedy. Seller assists by confirming proof of purchase and entitlement and routing the claim to the manufacturer.
11. Government, contract, and marketplace orders
For orders under a signed contract or where mandatory law applies, those terms control where they conflict with this policy. Where a return policy is displayed on a marketplace, it must match this page; different product groups may require separate return-policy labels or exclusion.
12. Contact
Returns and RMAs: [email protected]
General legal: [email protected]
Need to start a return?
Talk to a Uniqcli engineer, or send a bill of materials for a TAA-verified quote — no payment up front.