Shipping and Delivery Policy
Effective July 18, 2026
Legal
Shipping and Delivery Policy
This policy is effective July 18, 2026. The specifics of an accepted quote, order, contract, product page, or checkout control over this general policy.
1. Where we ship
We ship to commercial, residential, government, and educational addresses in the United States, including APO/FPO and carrier-hold locations, subject to manufacturer, carrier, hazmat, high-value, and subscription restrictions. Shipments to Alaska, Hawaii, U.S. territories, APO/FPO, remote, or international destinations require confirmation and may involve additional cost, time, documentation, licenses, or warranty limits. International shipment is available only by written quote and export screening. Freight, hazardous, oversized, high-value, or signature-required shipments cannot go to a P.O. box, and a verified address may be required.
2. Order processing
Processing begins after order acceptance and verification of payment or credit, fraud, tax, end-user, export, and configuration details. In-stock standard items generally leave the warehouse within 1 to 3 business days — an estimate, not a guarantee. Build-to-order, configured, allocated, licensed, and special-order items take longer. Business days exclude weekends and U.S. federal holidays; orders placed after the daily cutoff begin processing the next business day, and your response time to any verification request affects processing.
3. Delivery estimates and availability
Delivery estimates come from manufacturers, distributors, integration, and carriers. Shared inventory is not reserved until an order is accepted. Backorder, allocation, weather, congestion, customs, screening, a manufacturer change, or force majeure can cause delay. We communicate a material delay with options to wait, take a partial shipment, choose an alternative, or cancel the unshipped portion for a refund. We will not make a material substitution without your approval.
4. Shipping charges and free-shipping offer
Shipping charges are shown at checkout or on an accepted quote, and a carrier may adjust charges if the information you provided is inaccurate. We offer free standard ground shipping on eligible orders over $2,500 to a single address in the contiguous United States; the threshold is measured on eligible product value after discounts and before tax.
The free-ground offer excludes freight, palletized, oversized, overweight, hazardous, refrigerated, and special-handling shipments; inside delivery, liftgate, appointment, white-glove, installation, and expedited service; Alaska, Hawaii, U.S. territories, APO/FPO, remote, and international destinations; shipments on a customer carrier account; a customer-requested split after acceptance; and separate-freight programs. Checkout or the quote discloses whether an order qualifies.
5. Split and direct shipments
An order may ship from multiple warehouses, manufacturers, or facilities, with multiple tracking numbers, invoices, and dates. Shipped portions may be invoiced separately, and a promotion is not multiplied across split shipments.
6. Carrier, tracking, and signature
Seller selects the carrier unless the accepted order states otherwise. Tracking is provided when available and is carrier-generated. High-value shipments may require an adult signature, ID, an appointment, or secure receiving, and you are responsible for ensuring an authorized person can receive the shipment. If you supply your own carrier account, you are responsible for that carrier and risk passes when the product is tendered to it.
7. Freight and site access
Disclose before acceptance any appointment, limited-access, military-base, clearance, escort, certificate-of-insurance, liftgate, inside-delivery, stairs, equipment, union, or similar requirement. Unquoted re-delivery, storage, detention, demurrage, address-correction, refusal, or accessorial charges arising from missing information are your responsibility. Freight delivery is curbside or dock only and does not include unpacking, placement, assembly, installation, or debris removal unless the accepted order states otherwise.
8. Inspection, damage, shortage, or non-delivery
Inspect every delivery before signing, record any damage or shortage on the carrier document, keep the product and all packaging, and take photos. Report a problem to [email protected] within 5 business days of delivery, and report a missing shipment within 10 days after the expected delivery date. Preserving the evidence affects carrier recovery.
9. Address changes, refusal, and undeliverable shipments
An address change after acceptance requires approval and may trigger re-screening, tax recalculation, delay, or fees, and carriers may refuse to reroute high-value shipments. You are responsible for costs arising from a bad address, an unavailable recipient, a refused shipment, or an unauthorized reroute, unless the cause is a Seller error.
10. Title and risk of loss
Title and risk of loss pass as stated in the accepted order or applicable Incoterm. If none is stated, risk passes on delivery to the designated destination, except that when you supply your own carrier, risk passes when the product is tendered to that carrier. Software and digital content are licensed, not sold.
11. Digital delivery
Digital products are delivered by email or account provisioning. Provide an accurate recipient and domain. Delivery is complete when the provider sends or makes the item available, and digital items are generally non-returnable after provisioning or activation.
12. Contact
Order questions: [email protected]
Damage, shortage, and returns: [email protected]
Questions about shipping?
Talk to a Uniqcli engineer, or send a bill of materials for a TAA-verified quote — no payment up front.