24 x 7 x Next Business Day - Service Depot - Exchange - Parts
SKU
Category
Services
$242,840.73
Back-ordered
Special order — estimated OEM lead time 3–8 weeks. Order today and we expect to receive stock between Dec 4, 2026 and Jan 8, 2027, then process your delivery right after.
Genuine Palo Alto Networks through authorized distribution — NDAA §889 screened before checkout.
SKU
Category
Services
Overview
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
Features new releases update service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics define features intended to support convenient use and assist with routine operational needs
Next Business Day - Advance Parts Replacement service response time helps accommodate service needs within the defined response window
5 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe
Specifications
General Information
Manufacturer
Palo Alto Networks
Manufacturer Part Number
PAN-SVC-PREM-WF-500-B-5YR
Brand Name
Palo Alto
Service Name
Premium Support - Extended Service
Product Type
Service
Service Information
Service Main Type
Exchange
Service Characteristic
Parts
Service Description
24x7xNext Business Day
Provided Support
New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
