Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.
SKU
PAN-SVC-PREM-WF-500-B-3YR
Category
Services
Overview
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
New Releases Update service is included to assist you with resolving issues and address problems through the available support features
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics define features intended to support convenient use and assist with routine operational needs
Next Business Day - Advance Parts Replacement service response time helps accommodate service needs within the defined response window
3 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Specifications
Product Type
Service
Manufacturer Part Number
PAN-SVC-PREM-WF-500-B-3YR
Product Supported
Palo Alto Networks WildFire WF-500-B
Provided Support
New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
