24 x 7 x Next Business Day - Service Depot - Exchange - Parts
SKU
Category
Services
$48,573.33
Back-ordered
Special order — estimated OEM lead time 3–8 weeks. Order today and we expect to receive stock between Dec 4, 2026 and Jan 8, 2027, then process your delivery right after.
Genuine Palo Alto Networks through authorized distribution — NDAA §889 screened before checkout.
SKU
Category
Services
Overview
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
New Releases Update service is included to assist you with resolving issues and address problems through the available support features
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics outline features designed to support usability and help maintain efficient operation during the service period
Next Business Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Specifications
General Information
Manufacturer
Palo Alto Networks
Manufacturer Part Number
PAN-SVC-PREM-WF-500-B
Brand Name
Palo Alto
Service Name
Premium Support - Extended Service
Product Type
Service
Service Information
Service Main Type
Exchange
Service Characteristic
Parts
Service Description
24x7xNext Business Day
Provided Support
New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
