Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.
SKU
PAN-SVC-PREM-WF-500-B
Category
Services
Overview
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
Features new releases update service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics outline features designed to support usability and help maintain efficient operation during the service period
Next Business Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
Specifications
Product Type
Service
Manufacturer Part Number
PAN-SVC-PREM-WF-500-B
Product Supported
Palo Alto Networks WildFire WF-500-B
Provided Support
New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
