Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.
SKU
PAN-SVC-PREM-ION-9200
Category
Services
Overview
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
Features email support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
Next Business Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Specifications
Product Type
Service
Manufacturer Part Number
PAN-SVC-PREM-ION-9200
Product Supported
Palo Alto Networks Prisma SD-WAN ION 9200
Provided Support
Email Support, New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
