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SKU
PAN-SVC-PREM-ION-1200-S-C5G
Category
Services
Overview
Advanced support assistance exactly when you need it the most
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
Next Business Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
Specifications
Product Type
Service
Manufacturer Part Number
PAN-SVC-PREM-ION-1200-S-C5G
Product Supported
Palo Alto Networks Prisma SD-WAN ION 1200-S
Provided Support
Phone Support, New Releases Update, Email Support, Web Knowledge Base Access, Parts Replacement, Web Support
