Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.
SKU
PAN-SVC-PREM-ION-1200-S
Category
Services
Overview
Advanced support assistance exactly when you need it the most
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
Phone Support service is included to assist you with resolving issues and address problems through the available support features
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics outline features designed to support usability and help maintain efficient operation during the service period
Next Business Day - Advance Parts Replacement service response time helps accommodate service needs within the defined response window
1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Specifications
Product Type
Service
Manufacturer Part Number
PAN-SVC-PREM-ION-1200-S
Product Supported
Palo Alto Networks ION 1200-S
Provided Support
Phone Support, New Releases Update, Email Support, Web Knowledge Base Access, Parts Replacement, Web Support
