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Palo Alto Networks

Palo Alto Partner Enabled Premium Support - Service

24 x 7 x 4 Hour - Exchange

SKU
PAN-SVC-B4HR-ION-1200-C5G
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-B4HR-ION-1200-C5G
Category
Services

Overview

In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center (ASC). ASC-designated partners provide Level 1 and 2 support with the added value of local language, multivendor, or customized support that complements Palo Alto Networks offerings.

When you choose support from an ASC, Palo Alto Networks will provide the partner with Partner Enabled Premium Support to enable them to better support you. This gives the ASC advanced support, 24/7, yearround coverage, and next-business-day shipment or 4-hour advanced replacement services.

Highlights

  • Helps maintain consistent equipment performance by providing support that contributes to stable and dependable results over time
  • Features replacement service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
  • 4 Hour - Replacement service response time helps accommodate service needs within the defined response window

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-B4HR-ION-1200-C5G
Product SupportedPalo Alto Networks ION 1200 5G
Provided SupportReplacement, Phone Support
Service Description24x7x4 Hour
Service NamePartner Enabled Premium Support
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service Response Time4 Hour - Replacement

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