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SKU
PAN-SVC-4HR-ION-3200
Category
Services
Overview
Palo Alto Networks Premium Support offering enhances your in-house resources with technical experts available to support your Palo Alto Networks security infrastructure. This support level also gives you access to Security Assurance to assist when security incidents occur and you need to augment your staff with security experts.
Premium Support is ideal for organizations that want an integrated approach to protecting their critical assets while optimizing operational efficiency. Premium Support will address their support needs with 24/7, year-round assistance as well as keep up to date with the latest upgrades and updates.
Highlights
Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
Email Support service is included to assist you with resolving issues and address problems through the available support features
Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
Parts service characteristics define features intended to support convenient use and assist with routine operational needs
4 Hour - Advance Parts Replacement service response time helps accommodate service needs within the defined response window
1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period
Specifications
Product Type
Service
Manufacturer Part Number
PAN-SVC-4HR-ION-3200
Product Supported
Palo Alto Networks Prisma SD-WAN ION 3200
Provided Support
Email Support, New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
