3 Year Premier Support with Onsite

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

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3 Year Premier Support with Onsite

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Tech support with the Premier difference

Advanced-level techs.

End to End case management.

Faster, first-time resolution.

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Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.

We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver.

Add a new dimension to your IT

Free your Team to excel in innovation and productivity

IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.

What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?

Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

Premier Support Center

Advanced technical support available 24 x 7 x 365

Dedicated phone number and no phone tree menu to navigate

Single point of contact for end to end case & escalation management

Hardware and OEM software support

Technical Account Managers (TAMs)

Proactive relationship and escalation management

Personalized recommendations for your business

Robust quarterly reporting and account reviews

Priority Service Delivery

Top of the queue for service requests

Next-business-day onsite labour

warranty claims including parts and labour

You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.

That’s the Premier difference.

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Not included:

- Enterprise software applications

- Non-Lenovo supplied software

- Non-warranty spare parts and servicing

Next business day onsite not guaranteed in all countries; in this case, Premier customers will receive priority/best available service delivery.

Out of stock parts could delay service delivery. Not available in all countries. If Lenovo determines the issue is covered by warranty and cannot be resolved over the phone or through a customer replaceable part, repair will be made on-site where service is available. Otherwise, best available service delivery will be used. Calls received after 3:00pm local time will require an additional business day for service dispatch. Next day service not guaranteed.

Not available in all countries.

Various levels available. Select criteria apply. Contact your local sales representative for more details.