Silver Peak Renewable Hardware Maintenance - Extended Service (Renewal) - 1 Month - Service - Service Depot - Maintenance - Labor (part number 300590-001R) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance. Silver Peak offers an advance replacement capability as part of an optional renewable hardware maintenance offering. While under hardware maintenance, customers have access to the technical assistance center (TAC) for any hardware related issues, as well as Advanced Replacement service for failed hardware. The renewable hardware maintenance and advanced replacement services entail shipping replacement hardware the same day a failure is reported with a priority or nextbusiness day carrier, if the failure is diagnosed and confirmed by Silver Peak global support by 12:00 noon, local time of the supporting depot. This same day shipment capability is offered in many countries within reach of our globally positioned depots. Beyond these countries, Silver Peak dispatches replacement hardware from the nearest depot, using the fastest standard service available. This process entitles the customer to continue receiving RMA services, with the same-day shipment policy for each year the maintenance service is extended, for a maximum of five years from the initial hardware purchase. Renewable hardware maintenance options are available for all Silver Peak EdgeConnect appliances (EC-US, EC-S, EC-XS, EC-M, EC-L and EC-XL). However, Renewable Hardware Maintenance is not available for pluggable or field-replaceable optical transceiver modules.
Protects your investment and adds value with increased reliability
Features repair service for dependable efficiency with peace of mind
Service depot offers fast, reliable and cost-effective response
Labor service characteristics for better usability and increased efficiency
Same Business Day - (Next Business Day for Requests after 12:00 p. m. ) service response time for timely completion with increased dependability
Key specifications
Service Main Type
Maintenance
Service Characteristic
Labor
Service Response Time
Same Business Day - (Next Business Day for Requests after 12:00 p. m. )
Product Supported
Silver Peak Unity EdgeConnect Large
Provided Support
Repair, Replacement
Service Duration
1 Month
Service Location
Service Depot
Product Type
Service
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
