HPE Tech Care Essential - 3 Year - Warranty - On-site - Technical (part number H47KGE) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Technical. HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. Benefits Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HPE endeavours to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care Service.
Provides continued coverage after the manufacturers warranty ends, helping protect the equipment from issues that may occur later
Hardware Support service is included to assist you with resolving issues and address problems through the available support features
On? site service provides support at your location, helping address issues directly within the workspace as part of the defined service
3 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval
Key specifications
Service Main Type
Technical
Product Supported
HPE LTO-7 External Tape Drives Smart Choice
Provided Support
Hardware Support
Service Duration
3 Year
Service Location
On-site
Product Type
Warranty
Service Name
Tech Care Essential
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