HPE Pointnext Tech Care Essential Service with Comprehensive Defective Material Retention - Post Warranty - 1 Year - Warranty - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor (part number HM5X8PE) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance. Overview HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Advantages Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HPE endeavors to provide general technical guidance for Customer questions and inquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
Protects from breakdown after the manufacturers warranty expires
Parts Replacement service included to resolve your problems
On-site support helps youlimit any downtime to the absolute minimum
Parts & Labor service characteristics for better reliability and ensure maximum productivity
4 Hour - Parts & Labor service response time for better accommodation with maximum reliability
Key specifications
Service Main Type
Maintenance
Service Characteristic
Parts & Labor
Service Response Time
4 Hour - Parts & Labor
Product Supported
HPE SN3600B 32Gb 24/8 FC Switch
Provided Support
Parts Replacement, Repair, Phone Support, Knowledge Base Access, Remote Diagnosis, Visual Remote Guidance, New Releases Update, Web Support, Comprehensive Defective Material Retention
Service Description
24x7x4 Hour
Service Duration
1 Year
Service Location
On-site
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
Specifications
Main features
Product Type
Warranty
Specifications
Provided Support
Parts Replacement, Repair, Phone Support, Knowledge Base Access, Remote Diagnosis, Visual Remote Guidance, New Releases Update, Web Support, Comprehensive Defective Material Retention
