HPE Pointnext Tech Care Critical with Defective Media Retention - Extended Service - 3 Year - Service - 24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labor (part number H93C0E) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance. HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
Keeps your system optimally maintained with a predictable total cost of ownership
Defective Media Retention service included to resolve your problems
On-site support helps you? limit any downtime to the absolute minimum
Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
6 Hour - Repair service response time for timely completion with increased dependability
Key specifications
Service Main Type
Maintenance
Service Characteristic
Parts & Labor
Service Response Time
6 Hour - Repair
Provided Support
Defective Media Retention, Knowledge Base Access, New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Visual Remote Guidance, Web Support
Service Description
24x7x6 Hour
Service Duration
3 Year
Service Location
On-site
Product Type
Service
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
Specifications
Main features
Product Type
Service
Specifications
Provided Support
Defective Media Retention, Knowledge Base Access, New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Visual Remote Guidance, Web Support
