HPE Pointnext Tech Care Critical Service… - 2 Year - 24 x 7 x 6 Hour

HPE Pointnext Tech Care Critical Service with Comprehensive Defective Material Retention - Post Warranty - 2 Year - Warranty - 24 x 7 x 6 Hour - On-site - Maintenance - Parts & Labor (part number HV5C7PE) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance. Overview HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Advantages Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HPE endeavors to provide general technical guidance for Customer questions and inquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.

• Protects from breakdown after the manufacturer? s warranty expires
• Features parts replacement service that helps you handle any mishaps
• On-site service location for your convenience and ease of operation
• Parts and labor service characteristics allow reliable maintenance with added usability
• 6 Hour - Parts & Labor service response time for timely completion with increased dependability

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