HPE Pointnext Tech Care Basic Service with Defective Media Retention - Post Warranty - 1 Year - Warranty - 9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor (part number H39A7PE) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Service Main Type: Maintenance. Overview HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help Customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care Customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. Benefits Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product. Expert online chat: Customers can initiate an online chat with a specialist technical resource to ask questions, get help, or general technical guidance. Expert online chat is provided so Customers can obtain quick answers to technical questions about their HPE product. HPE endeavors to provide general technical guidance for Customer questions and enquiries specific to the topic areas outlined in the following regarding the operation and management of the Customer's products covered by HPE Tech Care.
Helps you make an intelligent investment decision regarding the future of your equipment
Defective Media Retention service included to resolve your problems
On-site support helps you? limit any downtime to the absolute minimum
Parts and labor service characteristics allow reliable maintenance with added usability
Next Business Day - Parts and labor service response time for your convenience with maximum efficiency
Key specifications
Service Main Type
Maintenance
Service Characteristic
Parts & Labor
Service Response Time
Next Business Day - Parts and labor
Provided Support
Defective Media Retention, Knowledge Base Access, Remote Diagnosis, Visual Remote Guidance, New Releases Update, Web Support, Repair, Parts Replacement, Phone Support
Service Description
9x5xNext Business Day
Service Duration
1 Year
Service Location
On-site
Product Type
Warranty
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
Specifications
Main features
Product Type
Warranty
Specifications
Provided Support
Defective Media Retention, Knowledge Base Access, Remote Diagnosis, Visual Remote Guidance, New Releases Update, Web Support, Repair, Parts Replacement, Phone Support
