HPE Pointnext Tech Care Basic Service with Comprehensive Defective Material Retention - Extended Service - 3 Year - Service - 9 x 5 x Next Business Day - On-site - Maintenance - Parts & Labor (part number H98A4E) is supplied by Uniqcli, an authorized HPE partner, in the HPE Services category. Provided Support: Comprehensive Defective Material Retention, Knowledge Base Access, New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Visual Remote Guidance, Web Support. HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions. HPE Tech Care Service goes beyond traditional support by offering General Technical Guidance for the operation, management, and security of the supported product.
Protects your investment and adds value with increased reliability
Features comprehensive defective material retention service for dependable efficiency with peace of mind
On-site support helps youlimit any downtime to the absolute minimum
Parts and labor service characteristics allow reliable maintenance with added usability
Next Business Day - Parts and Labor service response time for your convenience with maximum efficiency
Key specifications
Provided Support
Comprehensive Defective Material Retention, Knowledge Base Access, New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Visual Remote Guidance, Web Support
Service Main Type
Maintenance
Service Characteristic
Parts & Labor
Service Response Time
Next Business Day - Parts and Labor
Service Description
9x5xNext Business Day
Service Duration
3 Year
Service Location
On-site
Product Type
Service
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
Specifications
Main features
Product Type
Service
Specifications
Provided Support
Comprehensive Defective Material Retention, Knowledge Base Access, New Releases Update, Parts Replacement, Phone Support, Remote Diagnosis, Repair, Visual Remote Guidance, Web Support
