HPE Foundation Care - Post Warranty - 1 Year - Warranty - 24 x 7 x 4 Hour - On-site - Maintenance - Parts & Labor - Electronic and Physical (part number HA6N4PE) is supplied by Uniqcli, an authorized HPE & Juniper partner, in the HPE Services category. Service Main Type: Maintenance. Overview HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. Features Choice of Foundation Care service-level options Escalation management HPE electronic remote support solution Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products Access to electronic support information and services
Protects from breakdown after the manufacturers warranty expires
Software Support service included to resolve your problems
Get valuable support at your doorstep without traveling one bit
Electronic and Physical service sub type for your convenience and ease of operation
Parts and labor service characteristics allow tasks to be completed quickly and efficiently with improved productivity
Key specifications
Service Main Type
Maintenance
Service Sub Type
Electronic and Physical
Service Characteristic
Parts & Labor
Service Response Time
4 Hour - Parts and Labor
Product Supported
HPE StoreOnce 5500 60TB base; BB917D, BB917DR
Provided Support
Software Support, Remote Diagnosis, Remote Technical Support, Repair, Collaborative Call Management, Escalation Support, Web Knowledge Base Access, Parts Replacement, Phone Support, New Releases Update, Comprehensive Defective Material Retention, Defective Media Retention
Service Description
24x7x4 Hour
Service Duration
1 Year
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
Specifications
Main features
Product Type
Warranty
Specifications
Provided Support
Software Support, Remote Diagnosis, Remote Technical Support, Repair, Collaborative Call Management, Escalation Support, Web Knowledge Base Access, Parts Replacement, Phone Support, New Releases Update, Comprehensive Defective Material Retention, Defective Media Retention
