HPE Foundation Care - 5 Year - 24 x 7 x 2 Hour

HPE Foundation Care - Extended Warranty - 5 Year - Warranty - 24 x 7 x 2 Hour - On-site - Exchange - Parts - Electronic, Physical (part number H8YH0E) is supplied by Uniqcli, an authorized HPE & Juniper partner, in the HPE Services category. Service Main Type: Exchange. Overview Updates for selected HPE-supported third-party software products are included as they are made available from the original software manufacturer. In addition, HPE Foundation Care provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer. You can choose from a set of reactive support levels to meet your business and operational needs. HPE Foundation Care service-level options The HPE Foundation Care options noted below are product dependent. HPE will provide the hardware support features for covered hardware products and the software support features for covered software products. Hardware support coverage windows and response times will apply to covered hardware products, and software support coverage windows and response times will apply to covered software products. All coverage windows are subject to local availability. Product eligibility may vary. Contact a local HPE sales office for detailed information on service availability and product eligibility. Regardless of your coverage window, incidents with covered hardware or software can be reported to HPE via telephone or web portal, as locally available, or as an automated equipment reporting event via the HPE electronic remote support solution 24 hours a day, 7 days a week. For products covered by Foundation Care, HPE offers three distinct service levels: HPE Foundation Care NBD Service HPE Foundation Care 24x7 Service HPE Foundation Care CTR Service Benefits HPE Foundation Care 24x7 Service Features Remote problem diagnosis and support On-site hardware support Replacement parts and materials Firmware updates for selected products Access to electronic support information and services

• Warranty offers maximum support and maintenance efficiency with added usability
• Software Support service included to resolve your problems
• On-site support guarantees quick solutions with on-site availability of experts
• Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
• Parts service characteristics for better usability and increased efficiency

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