HPE Foundation Care CTR - Service - On-site - Maintenance - Parts & Labor (part number H7J36AC) is supplied by Uniqcli, an authorized HPE & Juniper partner, in the HPE Services category. Service Main Type: Maintenance. Onsite hardware support 24 hours (24x7) - Service is available 24 hours per day, 7 days per week, including HPE holidays. All coverage windows are subject to local availability. 6-hour call-to-repair time Repair completed within 6 coverage hours (please see Table C for HPE Travel Zone details). For critical incidents (severity 1 and 2), Hewlett Packard Enterprise will use commercially reasonable efforts to return the covered hardware to operating condition within 6 hours after the call has been received and acknowledged by HPE.. Availability of response times is dependent on the proximity of the Customer site to an HPE-designated support hub, See Travel zone table for details. For noncritical incidents (severity 3 and 4) or at the Customer's request, Hewlett Packard Enterprise will work with the Customer to schedule an agreed-upon time for the remedial action to begin, and the call-to-repair time commitment will then start at that time. Enhanced parts inventory management (call-to-repair time commitment only). To support HPE call-to-repair time commitments, an inventory of critical replacement parts is maintained for Customers who have selected the call-to-repair option. This inventory is stored at an HPE-designated facility. These parts are managed to allow for increased inventory availability and are accessible to Hewlett Packard Enterprise authorized representatives responding to eligible calls. Software remote support response time: 24 hours (24x7): Service is available 24 hours per day, 7 days per week including HPE holidays. HEWLETT PACKARD ENTERPRISE 87 GS-35F-025DA Once a software problem is logged, an HPE Solution Center engineer will respond to the call within two hours
Keeps your system optimally maintained with a predictable total cost of ownership
Features parts replacement service that helps you handle any mishaps
On-site support helps youlimit any downtime to the absolute minimum
Parts and labor service characteristics help minimize inventory costs with maximum dependability
Key specifications
Service Main Type
Maintenance
Service Characteristic
Parts & Labor
Provided Support
Parts Replacement, Repair
Service Location
On-site
Product Type
Service
Service Name
Foundation Care CTR
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