HPE Foundation Care - 3 Year - Warranty - 24 x 7 x 4 Hour - On-site - Maintenance - Labor - Physical, Electronic (part number HC2M0E) is supplied by Uniqcli, an authorized HPE & Juniper partner, in the HPE Services category. Provided Support: Remote Diagnosis, Software Support, Repair, Phone Support, Defective Media Retention, Collaborative Call Management, Escalation Support, Online Support Tools Access. Overview HPE Foundation Care Service is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue. For eligible HPE hardware products, this service may also include Basic Software Support and Collaborative Call Management for selected non-HPE software. Contact HPE for more information and determination regarding which eligible software products may be included as part of your hardware product coverage. Features Choice of Foundation Care service-level options Escalation management HPE electronic remote support solution Basic SW Support and Collaborative Call Mgmt for non-HPE software on eligible HPE hardware products Access to electronic support information and services
Offers extensive protection against the unexpected repair/replacement costs
Features remote diagnosis service that helps you handle any mishaps
On-site support provides fast and easy approach to solve the issues
Electronic service sub type makes it easier to categorize and track your concerns and tackle issues with maximum reliability
Labor service characteristics for better usability and increased efficiency
Key specifications
Provided Support
Remote Diagnosis, Software Support, Repair, Phone Support, Defective Media Retention, Collaborative Call Management, Escalation Support, Online Support Tools Access
Service Main Type
Maintenance
Service Sub Type
Physical, Electronic
Service Characteristic
Labor
Service Response Time
4 Hour - Repair
Service Description
24x7x4 Hour
Service Duration
3 Year
Service Location
On-site
Ask us about TAA-compliant configurations, current pricing, stock, and lead time.
Specifications
Main features
Product Type
Warranty
Specifications
Provided Support
Remote Diagnosis, Software Support, Repair, Phone Support, Defective Media Retention, Collaborative Call Management, Escalation Support, Online Support Tools Access
