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Lenovo

Lenovo Premier Support - Extended Service - 3 Year - Service

24 x 7 x Next Business Day - On-site - Maintenance - Parts & Labor

SKU
5WS0Y64962
Category
Services

MSRP$55.30

$47.15

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Back ordered

Back ordered — ships when restocked.

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Genuine Lenovo through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
5WS0Y64962
Category
Services

Overview

Lenovo's worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance. Your Premier Support service for the data center includes:

A remote Premier Support consultant, who will:

• Serve as a single point of contact for comprehensive hardware and software troubleshooting

• Own end-to-end case management and problem resolution

• Manage Premier call escalation to address high-severity issues or systemic problems

Online case management, providing a web-enabled form to submit a detailed technical incident report directly to the Premier Support team

Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution

On-demand remote system analysis, providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product's supported configuration

Highlights

  • Protects your investment and adds value with increased reliability
  • Features parts replacement service for dependable efficiency with peace of mind
  • On-site support guarantees quick solutions with on-site availability of experts
  • Parts & Labor service characteristics for better usability and increased efficiency
  • Next Business Day - Parts & Labor service response time for your convenience with maximum efficiency
  • 3 Year service duration to ensure maximum productivity and deliver timely results

Specifications

Product TypeService
Manufacturer Part Number5WS0Y64962
Product SupportedLenovo AMD Processor
Provided SupportParts Replacement, Repair, Phone Support, Troubleshooting, Escalation Management, Case Management, Reporting, Software Support, Diagnosis, Configuration
Service Description24x7xNext Business Day
Service Duration3 Year
Service NamePremier Support - Extended Service
Service LocationOn-site
ManufacturerLenovo Group Limited
Brand NameLenovo
Service Main TypeMaintenance
Service CharacteristicParts & Labor
Service Response TimeNext Business Day - Parts & Labor

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