Veritas Customer Disk Retention Option - Extended Service - 3 Year - Service

Return of Parts Under a Support Agreement: If Veritas provides you with a replacement part under your Support Agreement, you must return the defective part to Veritas in accordance with all shipping instructions from Veritas, except where the defective part is a failed disk drive and you have purchased the Customer Disk Retention Option (or successor offering) for the applicable Appliance. Replacement parts will consist of either a new or refurbished hardware component. If our service personnel install the replacement part for you, please be sure to provide them with the defective part. All defective parts become Veritas' property upon removal from your site, and you are not entitled to receive a credit for any such defective parts. Except with respect to the Non-Returnable Disk Drive offering (or successor offering), if you fail to return any defective part, you will be charged the then-current fee for that part. Veritas shall not be responsible for any software, firmware, information, or data provided by you or a third party that is contained in, stored on or integrated with any hardware component returned to Veritas under a Support Agreement.