StorageCraft Premium Support - 1 Year - Service
24 x 7 x 1 Hour - Technical - Electronic
- SKU
- SSSV50USSS011YZZZ
- Category
- Services
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Genuine StorageCraft Technology through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.
- SKU
- SSSV50USSS011YZZZ
- Category
- Services
Overview
Premium Support As an add-on feature for perpetual licenses with active Standard Support, Premium Support features after-hours emergency-level support and contact by the technical support team within two hours for any emergency-level support case submitted. Please note that after-hours support is in English only. Premium Support is not available on ShadowProtect® IT Edition or MSP licenses.
Highlights
- Provides reliable support to resolve all your technical issues
- Emergency Telephone Support service included to resolve your problems
- Electronic service sub type provides you with an alternative communication channel to ensure maximum dependability
- 1 Hour - Emergency phone consulting service response time for timely completion with increased dependability
- 1 Year service duration to ensure maximum productivity and deliver timely results
Specifications
| Product Type | Service |
|---|---|
| Manufacturer Part Number | SSSV50USSS011YZZZ |
| Product Supported | Software: Software Title: StorageCraft ShadowProtect Virtual Server Version: 5.x License Qty: 1 virtual machine Software License - Validation Period: 1 year |
| Provided Support | Emergency Telephone Support, New Releases Update, Emergency Email Consulting, Web Knowledge Base Access, Email Support |
| Service Description | 24x7x1 Hour |
| Service Duration | 1 Year |
| Service Name | Premium Support |
| Manufacturer | Arcserve |
| Brand Name | StorageCraft |
| Service Main Type | Technical |
| Service Sub Type | Electronic |
| Service Response Time | 1 Hour - Emergency phone consulting |
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