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Palo Alto Networks

Palo Alto Premium Support - Extended Service (Renewal) - 1 Year - Service

24 x 7 x Next Business Day - Service Depot - Exchange - Parts

SKU
PAN-SVC-PREM-M-700-P-25-R
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-PREM-M-700-P-25-R
Category
Services

Overview

Maintaining your security infrastructure is a mission-critical task. Our Customer Support and Maintenance programs are designed to ensure that traffic flows smoothly and securely across your network. When problems arise, our dedicated Support Services team will quickly and proficiently resolve any questions or challenges.

As an industry leader, our comprehensive set of Support Services underscores our commitment to the ongoing success of your Palo Alto Networks infrastructure. With businesscritical Customer Support options, 24/7 availability, and a global network of support centers and parts-replacement depots, organizations of all sizes and complexities around the world can rely on Palo Alto Networks Customer Support Services for fast and dependable service.

Highlights

  • Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
  • Parts Replacement service is included to assist you with resolving issues and address problems through the available support features
  • Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
  • Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
  • Next Business Day - Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
  • 1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-PREM-M-700-P-25-R
Product SupportedPalo Alto: Appliance with 25 devices license PAN-DB Private Cloud or log collector
Provided SupportParts Replacement, Phone Support, Email Support, Web Support, New Releases Update, Web Knowledge Base Access
Service Description24x7xNext Business Day
Service Duration1 Year
Service NamePremium Support - Extended Service (Renewal)
Service LocationService Depot
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service CharacteristicParts
Service Response TimeNext Business Day - Parts Replacement

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