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Palo Alto Networks

Palo Alto Platinum Support - Extended Service - 5 Year - Service

24 x 7 x Next Business Day - Service Depot - Exchange - Parts

SKU
PAN-SVC-PLAT-410-5YR
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-PLAT-410-5YR
Category
Services

Overview

Platinum Support, our high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security Deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, year-round availability featuring best-in-class response times and advanced assistance.

Highlights

  • Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
  • Email Support service is included to assist you with resolving issues and address problems through the available support features
  • Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
  • Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
  • Next Business Day - Advance Parts Replacement service response time for convenient and efficient handling of service needs
  • 5 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-PLAT-410-5YR
Product SupportedPalo Alto Networks PA-410
Provided SupportEmail Support, New Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access
Service Description24x7xNext Business Day
Service Duration5 Year
Service NamePlatinum Support - Extended Service
Service LocationService Depot
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service CharacteristicParts
Service Response TimeNext Business Day - Advance Parts Replacement

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