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Palo Alto Networks

Palo Alto Partner Enabled Premium Support - Extended Service - 1 Year - Service

Service Depot - Exchange - Parts

SKU
PAN-SVC-BKLNUSG-M-600-P-25
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-BKLNUSG-M-600-P-25
Category
Services

Overview

In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center (ASC). ASC-designated partners provide Level 1 and 2 support with the added value of local language, multivendor, or customized support that complements Palo Alto Networks offerings.

When you choose support from an ASC, Palo Alto Networks will provide the partner with Partner Enabled Premium Support to enable them to better support you. This gives the ASC advanced support, 24/7, yearround coverage, and next-business-day shipment or 4-hour advanced replacement services.

Highlights

  • Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
  • Features parts replacement service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
  • Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
  • Parts service characteristics describe features intended to support reliable operation within the scope of the service provided
  • Next Business Day - Parts Replacement service response time helps accommodate service needs within the defined response window
  • 1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-BKLNUSG-M-600-P-25
Product SupportedPalo Alto: Covered Configurations: Appliance with 25 devices license or log collector PAN-M-600-P-25
Provided SupportParts Replacement, Phone Support, Web Knowledge Base Access, New Releases Update, Web Support, Email Support
Service Duration1 Year
Service NamePartner Enabled Premium Support - Extended Service
Service LocationService Depot
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service CharacteristicParts
Service Response TimeNext Business Day - Parts Replacement

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