Palo Alto Networks Partner Enabled Premium Support - Extended Service - 1 Year - Service

Highlights

• Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
• Parts Replacement service is included to assist you with resolving issues and address problems through the available support features
• Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
• Parts service characteristics define features intended to support convenient use and assist with routine operational needs
• Next Business Day - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
• 1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval