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Palo Alto Networks

Palo Alto Partner Enabled Premium Support - 5 Year - Service

24 x 7 x 4 Hour - Exchange

SKU
PAN-SVC-B4HRUSG-7500-5YR
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-B4HRUSG-7500-5YR
Category
Services

Overview

In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center (ASC). ASC-designated partners provide Level 1 and 2 support with the added value of local language, multivendor, or customized support that complements Palo Alto Networks offerings.

When you choose support from an ASC, Palo Alto Networks will provide the partner with Partner Enabled Premium Support to enable them to better support you. This gives the ASC advanced support, 24/7, yearround coverage, and next-business-day shipment or 4-hour advanced replacement services.

Highlights

  • Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
  • Replacement service is included to assist you with resolving issues and address problems through the available support features
  • 4 Hour - Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
  • 5 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe

Specifications

Product TypeService
Manufacturer Part NumberPANSVCB4HRUSG75005YR
Product SupportedPalo Alto Networks PA-7500
Provided SupportReplacement, Phone Support
Service Description24x7x4 Hour
Service Duration5 Year
Service NamePartner Enabled Premium Support
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service Response Time4 Hour - Replacement

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