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Palo Alto Networks

Palo Alto Partner Enabled Premium Support - Renewal - 1 Year - Service

24 x 7 x 4 Hour - Exchange

SKU
PAN-SVC-B4HRUSG-505-R
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-B4HRUSG-505-R
Category
Services

Overview

In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center (ASC). ASC-designated partners provide Level 1 and 2 support with the added value of local language, multivendor, or customized support that complements Palo Alto Networks offerings.

When you choose support from an ASC, Palo Alto Networks will provide the partner with Partner Enabled Premium Support to enable them to better support you. This gives the ASC advanced support, 24/7, yearround coverage, and next-business-day shipment or 4-hour advanced replacement services.

Highlights

  • Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
  • Features phone support service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
  • 4 Hour - Replacement service response time helps accommodate service needs within the defined response window
  • 1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-B4HRUSG-505-R
Product SupportedPalo Alto PA-505
Provided SupportPhone Support, Replacement
Service Description24x7x4 Hour
Service Duration1 Year
Service NamePartner Enabled Premium Support - Renewal
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service Response Time4 Hour - Replacement

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