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Palo Alto Networks

Palo Alto Partner Enabled Premium Support - 5 Year - Service

24 x 7 x 4 Hour - Exchange

SKU
PAN-SVC-B4HR-520-5YR
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-B4HR-520-5YR
Category
Services

Overview

In addition to Standard or Premium Support delivered directly by Palo Alto Networks, you may choose a technical support offering from a Palo Alto Networks Authorized Support Center (ASC). ASC-designated partners provide Level 1 and 2 support with the added value of local language, multivendor, or customized support that complements Palo Alto Networks offerings.

When you choose support from an ASC, Palo Alto Networks will provide the partner with Partner Enabled Premium Support to enable them to better support you. This gives the ASC advanced support, 24/7, yearround coverage, and next-business-day shipment or 4-hour advanced replacement services.

Highlights

  • Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
  • Features replacement service intended to assist with handling unexpected issues by providing support based on the plans defined coverage
  • 4 Hour - Replacement service response time for convenient and efficient handling of service needs
  • 5 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-B4HR-520-5YR
Product SupportedPalo Alto Networks PA-520
Provided SupportReplacement, Phone Support
Service Description24x7x4 Hour
Service Duration5 Year
Service NamePartner Enabled Premium Support
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service Response Time4 Hour - Replacement

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