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Palo Alto Networks

Strata Platinum Support - 3 Year - Service

24 x 7 x 4 Hour - Technical

SKU
PAN-SVC-4HR-PLAT-5570-3YR
Category
Services

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SKU
PAN-SVC-4HR-PLAT-5570-3YR
Category
Services

Overview

Platinum Support, our high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, yearround availability featuring best-in-class response times and advanced assistance.

Highlights

  • Supports the long?term use of your equipment by helping maintain reliability and assisting in preserving the value of your investment
  • Features phone support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
  • 4 Hour - RMA service response time helps accommodate service needs within the defined response window
  • 3 Year service duration specifies how long the service is available, helping ensure support remains accessible throughout the defined timeframe

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-4HR-PLAT-5570-3YR
Product SupportedPalo Alto PA-5570
Provided SupportPhone Support, Software Update, Subscription Services Updates, Access to Product Specialists, Access to Online Resources, Case Management, Documentation Support, Security Assurance, Planned Event Assistance, Failure Analysis, Return Material Authorization
Service Description24x7x4 Hour
Service Duration3 Year
Service NamePlatinum Support
ManufacturerPalo Alto Networks
Brand NameStrata
Service Main TypeTechnical
Service Response Time4 Hour - RMA

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