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Palo Alto Networks

Strata Platinum Support - 1 Year - Service

24 x 7 x 4 Hour - Technical

SKU
PAN-SVC-4HR-PLAT-5550
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-4HR-PLAT-5550
Category
Services

Overview

Platinum Support, our high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, yearround availability featuring best-in-class response times and advanced assistance.

Highlights

  • Provides support intended to assist with technical issues covered under the plan, helping maintain consistent equipment operation
  • Features phone support service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
  • 4 Hour - RMA service response time helps accommodate service needs within the defined response window
  • 1 Year service duration indicates the period during which service is provided, helping maintain timely access to support during that interval

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-4HR-PLAT-5550
Product SupportedPalo Alto PA-5550
Provided SupportPhone Support, Software Update, Subscription Services Updates, Access to Product Specialists, Access to Online Resources, Case Management, Documentation Support, Security Assurance, Planned Event Assistance, Failure Analysis, Return Material Authorization
Service Description24x7x4 Hour
Service Duration1 Year
Service NamePlatinum Support
ManufacturerPalo Alto Networks
Brand NameStrata
Service Main TypeTechnical
Service Response Time4 Hour - RMA

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