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Palo Alto Networks

Palo Alto Platinum Support - Extended Service - 1 Year - Service

24 x 7 x 4 Hour - Service Depot - Exchange - Parts

SKU
PAN-SVC-4HR-PLAT-410
Category
Services

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Genuine Palo Alto Networks through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
PAN-SVC-4HR-PLAT-410
Category
Services

Overview

Platinum Support, our high-end service offering, enhances your in-house resources with technical experts who are available to support your Palo Alto Networks security Deployment. Platinum Support offers the optimal level of service for organizations that want to work directly with Palo Alto Networks to address their support needs, with 24/7, year-round availability featuring best-in-class response times and advanced assistance.

Highlights

  • Helps keep your system maintained through scheduled support, contributing to more predictable management of ongoing equipment needs
  • Features new releases update service that supports efficient handling of covered issues, providing assistance designed to help maintain steady operation
  • Service depot support is provided at a designated facility, offering assistance that follows defined service processes for handling equipment issues
  • Parts service characteristics define features intended to support convenient use and assist with routine operational needs
  • 4 Hour - Advance Parts Replacement service response time defines the expected support interval, helping maintain timely handling of requests within the service guidelines
  • 1 Year service duration defines the length of time the service remains active, helping maintain dependable support for the covered period

Specifications

Product TypeService
Manufacturer Part NumberPAN-SVC-4HR-PLAT-410
Product SupportedPalo Alto Networks PA-410
Provided SupportNew Releases Update, Parts Replacement, Phone Support, Web Knowledge Base Access, Web Support
Service Description24x7x4 Hour
Service Duration1 Year
Service NamePlatinum Support - Extended Service
Service LocationService Depot
ManufacturerPalo Alto Networks
Brand NamePalo Alto
Service Main TypeExchange
Service CharacteristicParts
Service Response Time4 Hour - Advance Parts Replacement

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