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Arcserve

Arcserve Platinum Maintenance - Extended Service (Renewal) - 1 Year - Service

On-site - Maintenance - Parts & Labor

SKU
SAPR9240MRNBDRP12G
Category
Services

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Genuine Arcserve through authorized distribution — TAA country-of-origin verified and NDAA §889 screened before checkout.

SKU
SAPR9240MRNBDRP12G
Category
Services

Overview

Support requests can be submitted to Arcserve at any time, twenty-four (24) hours per day, seven (7) days per week, any day of the year, including weekends and public holidays. Arcserve will apply reasonable effort to meet the service- level objectives stated in the Service Level Objectives above.

The standard process of submitting the support request applies to all incidents, including Severity 1 incidents outside of normal business hours for the customer location. Note that outside of normal business hours, the support for Severity 1 incidents will be provided in English.

After the remote diagnostics is complete and it is determined that an onsite visit is required, the technician visit to replace the identified part is planned according to customer availability.

Highlights

  • Keeps your system optimally maintained with a predictable total cost of ownership
  • Features parts replacement service for dependable efficiency with peace of mind
  • On-site support helps youlimit any downtime to the absolute minimum
  • Parts and labor service characteristics help minimize inventory costs with maximum dependability
  • 4 Hour - Parts and Labor service response time for better accommodation with maximum reliability
  • 1 Year service duration to ensure maximum productivity and deliver timely results

Specifications

Product TypeService
Manufacturer Part NumberSAPR9240MRNBDRP12G
Product Supported
  • Arcserve 9000 Series 9240DR
  • Arcserve Appliance 9240DR
Provided SupportParts Replacement, Repair, Phone Support, New Releases Update
Service Duration1 Year
Service NamePlatinum Maintenance - Extended Service (Renewal)
Service LocationOn-site
ManufacturerArcserve
Brand NameArcserve
Service Main TypeMaintenance
Service CharacteristicParts & Labor
Service Response Time4 Hour - Parts and Labor

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Send a bill of materials or part numbers — we confirm stock, TAA country of origin and a below-market total. No payment up front.

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